Refund Policy

1All charges are prepaid

As set out in our Terms & Conditions, all charges for our software packages are prepaid, and the license file is delivered only after successful confirmation of payment. Because the license file is what activates the software for your dedicated machine, refund eligibility is closely tied to whether that license file has been generated and delivered.

2Before license delivery

If you've made payment but your license file has not yet been generated or delivered, you can request a cancellation and refund by contacting us on WhatsApp or email. We'll confirm your installation status before processing any refund.

3After license delivery

Once a license file has been generated and delivered — activating the software on your dedicated computer — the purchase is treated as fulfilled and is not eligible for a refund. This applies to both Full Version and Subscription packages, on PC or USB installation, because the license and dedicated-machine activation cannot be reversed or reused once issued.

4Subscription renewals & cancellation

Subscription packages are billed yearly. You can choose not to renew at the end of your current subscription period — support, updates and no-AMC benefits apply for the period you've already paid for. Amounts already paid for an active subscription period are not refunded mid-term.

5USB pen drive — provided by you

We don't supply the USB pen drive — whether it's used to run the software (USB packages) or purely for backup, you provide your own pen drive, and we'll recommend the right spec for your package.

Since the pen drive is yours, its safekeeping and any replacement if it's lost, damaged or stops working is entirely your responsibility, and isn't covered as a refund or free replacement by us.

6Reinstallation & AMC charges

Reinstallation charges (50% of current MRP within 1 year, 100% after 1 year for Full Version) and AMC/pay-per-visit charges are service fees for work already carried out, and are non-refundable once the reinstallation or support visit has been completed.

7Custom web work

Custom website and web app projects are quoted after a free discovery call, based on the actual scope agreed with you. Refunds or cancellations for custom web work are handled per the payment schedule and scope agreed for that specific project — contact us to discuss your project's status.

8Server & database responsibility

Once installation is complete, the server and database run on your own local machine with no connection to the internet, and responsibility for that data lies entirely with you, as set out in our Terms & Conditions. Refunds are not applicable for issues arising from data on your own local installation, since we have no access to it.

9How to request a refund

To request a refund or check your eligibility, message us on WhatsApp or email with your order details. We aim to respond and resolve refund requests promptly, once we've confirmed your installation and license status.

10Changes to this policy

We may update this refund policy from time to time as our products and packages evolve. The "Last updated" date at the top of this page reflects the most recent revision.

11Contact

Questions about refunds or cancellations can be sent to alankarwebsolutions@gmail.com or support@alankarwebsolutions.in, or message us on WhatsApp at +91-7060979363.